Terms of Service

Last updated: April 29, 2026

1. Business Information

This website is operated by Pro X Stage. Throughout this site, the terms “we,” “us,” and “our” refer to Pro X Stage.

Store Name	Pro X Stage
Business Address	10054 Bucklow Hill Drive, Orlando, FL, 32832, United States
Customer Support Email	support@proxstage.com
Customer Support Phone	+1 (702) 793-5035
Website	https://www.proxstage.com

Pro X Stage is a U.S.-based online store founded in 2026. We focus on stage lighting and event effects products for DJs, venues, churches, schools, event companies, and live production use.

2. Acceptance of These Terms

By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms of Service and any additional policies referenced on our website, including our Shipping Policy, Return & Refund Policy, Privacy Policy, and any product-specific notices.

If you do not agree with these Terms, please do not use our website or purchase products from us.

3. Products and Product Information

We make reasonable efforts to provide accurate product descriptions, specifications, images, prices, availability, and compatibility information. Product images may vary slightly from the actual product due to lighting, screen settings, manufacturing updates, packaging changes, or product improvements.

Product information may include technical details such as voltage, power, control method, size, weight, accessories, recommended use, and compatibility. Customers are responsible for reviewing all product information before purchase to make sure the product meets their needs.

For stage lighting and event effects products, customers should also consider venue size, power requirements, setup environment, safety rules, local regulations, and venue restrictions before using the product.

4. Product Use and Safety

Many products sold by Pro X Stage are designed for professional stage, event, entertainment, or production environments. Customers are responsible for using products safely and according to the product manual, product description, and applicable laws or venue rules.

Depending on the product, proper use may require:

• Suitable power supply and voltage compatibility.
• Correct installation, mounting, rigging, or placement.
• Proper ventilation and clearance.
• Use of compatible fluids, inserts, refills, cables, controllers, batteries, or accessories.
• Adult supervision and professional operation where appropriate.
• Compliance with venue rules, fire codes, safety policies, and local regulations.

Do not use any product in a way that is unsafe, illegal, or inconsistent with its intended purpose. If you are unsure whether a product is suitable for your event, please contact us before placing your order.

5. Pricing, Currency, and Taxes

Prices displayed on our website are listed in U.S. dollars unless otherwise stated. Prices may change at any time without prior notice, but changes will not affect orders that have already been confirmed.

Product prices may not include applicable sales tax, duties, import fees, or other charges unless clearly stated at checkout. Any applicable taxes and charges will be shown during checkout before payment is completed.

Customers are responsible for reviewing the full order total before submitting payment.

6. Orders and Order Acceptance

Placing an order on our website does not automatically mean that the order has been accepted. We reserve the right to review, accept, decline, cancel, or limit an order for reasons including, but not limited to:

• Product availability or inventory issues.
• Incorrect pricing or product information.
• Payment verification issues.
• Shipping address problems.
• Suspected fraud, misuse, or unauthorized activity.
• Restrictions related to product type, destination, or legal compliance.

If we need to cancel or modify an order, we will attempt to contact you using the email address or phone number provided at checkout.

7. Payment

We accept the payment methods displayed at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method and that all billing information provided is accurate.

Orders may be subject to payment verification before shipment. We reserve the right to cancel or delay an order if payment cannot be verified or if there is a potential risk of fraud.

8. Shipping and Delivery

Pro X Stage currently offers free standard shipping on all orders placed through our website for delivery addresses supported by our checkout.

Our standard order processing time is usually 0–1 business days. Estimated delivery time is usually 2–5 business days, depending on the product, carrier, warehouse location, delivery address, and other shipping conditions.

Delivery estimates are provided for convenience and are not guaranteed unless explicitly stated in writing. Shipping times may be affected by product availability, carrier delays, weather, holidays, customs processing, address issues, or other conditions outside our control.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, lost packages, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

Some products or components may ship separately depending on warehouse location, product type, size, inventory status, or carrier requirements.

Please review our Shipping Policy for more details.

9. Returns, Refunds, and Cancellations

We accept eligible returns within 30 days after delivery. To be eligible for return, the product must generally be unused, uninstalled, undamaged, and returned in its original packaging with all included accessories, manuals, cables, parts, and components.

A 20% restocking fee may apply to approved returns unless the return is caused by our error or a verified product issue covered by our policy.

Products may not be eligible for return if they have been used, installed, damaged, modified, missing parts, missing original packaging, or returned in a condition that prevents resale, unless required by applicable law or approved by our support team.

Orders may not be cancelable once they have entered processing, packing, fulfillment, or shipment. If you need to change or cancel an order, please contact us as soon as possible at support@proxstage.com.

Refunds, when approved, will generally be issued to the original payment method after the returned item is received and inspected. Original shipping costs, return shipping costs, handling costs, and restocking fees may be deducted where permitted by law and as stated in our Return & Refund Policy.

Please review our Return & Refund Policy for complete details.

10. Damaged, Missing, or Incorrect Items

Please inspect your order promptly upon delivery. If your item arrives damaged, missing parts, or different from what you ordered, contact us within 30 days of delivery at support@proxstage.com.

To help us review the issue, please include:

• Your order number.
• Clear photos or videos of the product, packaging, shipping label, and issue.
• A brief description of the problem.

We may request additional information to evaluate the issue and determine the appropriate solution.

11. Product Compatibility and Accessories

Some products may require compatible accessories, consumables, fluids, inserts, refills, controllers, cables, batteries, or other items to operate properly. Unless clearly stated as included, accessories or consumables may be sold separately.

Customers are responsible for reviewing product descriptions and included items before purchase. If you are unsure whether an accessory is required, please contact us before ordering.

12. Warranty and Product Support

Product warranty coverage, if available, may vary by product and manufacturer. Warranty coverage does not apply to misuse, improper installation, unauthorized modification, normal wear and tear, incorrect voltage, incompatible accessories, accidental damage, or use outside the product’s intended purpose.

Pro X Stage may provide product guidance and after-sales support to help customers with product selection, setup questions, troubleshooting, and general product use. “Support” does not mean unlimited free repair, replacement, refund, or on-site service unless specifically stated in writing.

For support, contact us at support@proxstage.com.

13. Website Content and Accuracy

We aim to keep website information accurate and up to date. However, our website may occasionally contain typographical errors, pricing errors, product availability errors, image errors, or incomplete information.

We reserve the right to correct errors, update information, change product details, or cancel orders affected by incorrect information, where permitted by law.

14. Prohibited Uses

You may not use our website or products for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose. You agree not to:

• Violate any applicable law, regulation, or third-party right.
• Provide false, misleading, or fraudulent information.
• Interfere with the security or operation of our website.
• Attempt to access systems, data, or accounts without authorization.
• Use our content, images, branding, or product information without permission.
• Purchase or use products for unsafe, illegal, or prohibited purposes.

15. Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions, page designs, and other materials, is owned by or licensed to Pro X Stage unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without our written permission.

16. Third-Party Links and Services

Our website may include links to third-party websites, payment providers, shipping carriers, apps, or services. We are not responsible for the content, policies, performance, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

17. Limitation of Liability

To the fullest extent permitted by law, Pro X Stage will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, purchase of products, product installation, event use, shipping delays, product misuse, or inability to use a product.

Our total liability for any claim related to a product or order will not exceed the amount paid by you for the specific product or order giving rise to the claim, unless otherwise required by applicable law.

18. Indemnification

You agree to indemnify and hold harmless Pro X Stage, its owners, employees, contractors, suppliers, and partners from any claims, losses, damages, liabilities, costs, or expenses arising from your misuse of our website, violation of these Terms, violation of law, or improper use, installation, or operation of any product purchased from us.

19. Privacy

Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

20. Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles, unless otherwise required by applicable law.

21. Changes to These Terms

We may update these Terms of Service from time to time. When we update this page, we will revise the “Last updated” date at the top of the page.

Your continued use of our website after changes are posted means you accept the updated Terms.

22. Contact Us

If you have questions about these Terms of Service, please contact us: