Privacy Policy

Last updated: April 29, 2026

1. Business Information

This website is operated by Pro X Stage. Throughout this Privacy Policy, “we,” “us,” and “our” refer to Pro X Stage.

Store Name	Pro X Stage
Business Address	10054 Bucklow Hill Drive, Orlando, FL, 32832, United States
Customer Support Email	support@proxstage.com
Customer Support Phone	+1 (702) 793-5035
Website	https://www.proxstage.com

2. Information We Collect

We collect personal information that you provide directly to us, information collected automatically when you use our website, and information provided by service providers that help us operate our store.

Information You Provide to Us

When you place an order, create an account, contact us, subscribe to email or SMS marketing, or use our website, we may collect information such as:

• Name.
• Email address.
• Phone number.
• Billing address.
• Shipping address.
• Order details.
• Payment-related information.
• Account login information, if you create an account.
• Customer service messages, support requests, photos, videos, or documents you send to us.
• Marketing preferences, including email and SMS subscription choices.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain information, including:

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Pages viewed.
• Products viewed.
• Referring website or traffic source.
• Cart activity.
• Checkout activity.
• Approximate location based on IP address.
• Cookie, pixel, and similar tracking information.

3. How We Use Personal Information

We use personal information for business, operational, customer service, marketing, security, and legal purposes, including:

• To process and fulfill orders.
• To accept and process payments.
• To ship products and provide tracking information.
• To provide customer service and respond to support requests.
• To send order confirmations, shipping updates, return instructions, and other transactional messages.
• To provide product guidance, troubleshooting, and after-sales support.
• To send marketing emails, promotions, product updates, and newsletters when permitted.
• To send SMS marketing or service messages when you have provided consent where required.
• To improve our website, product pages, checkout experience, advertising, and customer experience.
• To prevent fraud, unauthorized transactions, abuse, chargebacks, and security risks.
• To comply with legal, tax, accounting, payment, shipping, and regulatory obligations.
• To enforce our Terms of Service, Shipping Policy, Return & Refund Policy, and other store policies.

4. Shopify Platform

Our online store is powered by Shopify. Shopify provides the e-commerce platform that allows us to sell products and services to you.

When you use our website, Shopify may process personal information to support store functionality, cart, checkout, payment-related services, fraud prevention, analytics, account features, and other platform services. Shopify’s processing of personal information is also subject to Shopify’s own privacy practices.

5. Payment Processing

We use Stripe and other payment-related services available through our checkout to process payments securely.

When you make a purchase, payment information may be collected and processed by Stripe or other payment service providers. We do not store full credit card numbers on our own servers. Payment providers may collect information such as payment card details, billing address, transaction amount, fraud prevention information, and payment verification data.

Your use of payment services may also be subject to the payment provider’s own privacy policy and terms.

6. Email Marketing

If you subscribe to our email marketing, we may use your email address to send newsletters, product updates, promotions, event gear guides, abandoned cart reminders, and other marketing messages.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at support@proxstage.com.

Even if you unsubscribe from marketing emails, we may still send transactional or service-related messages, such as order confirmations, shipping updates, return instructions, or customer support replies.

7. SMS Marketing

If you provide your phone number and consent to receive SMS messages, we may send SMS marketing, promotional messages, order updates, or service-related messages.

Message frequency may vary. Standard message and data rates may apply. You may opt out of SMS marketing by following the instructions in the SMS message or by contacting us at support@proxstage.com.

We will not require you to consent to SMS marketing as a condition of purchasing products from us.

8. Cookies and Tracking Technologies

Our website uses cookies, pixels, tags, scripts, and similar technologies to operate the store, remember cart activity, support checkout, analyze traffic, improve website performance, personalize content, measure advertising, and support marketing campaigns.

Cookies may be used for:

• Essential website and checkout functionality.
• Shopping cart and account features.
• Fraud prevention and security.
• Analytics and website performance measurement.
• Advertising, retargeting, and conversion tracking.
• Remembering preferences and improving user experience.

You may be able to manage cookies through your browser settings. If you disable cookies, some website features, cart functions, or checkout services may not work properly.

9. Analytics and Advertising

We may use analytics, advertising, and tracking tools to understand website performance, measure marketing campaigns, improve product pages, and show relevant ads. These tools may include services such as Google Analytics, Google Ads, Google Merchant Center, Meta Pixel, TikTok Pixel, Microsoft Ads, and similar advertising or analytics platforms.

These services may collect or receive information from our website and elsewhere on the internet, including cookies, device identifiers, browsing behavior, product views, cart activity, checkout events, and purchase information. They may use that information to provide measurement services, ad personalization, retargeting, reporting, and fraud prevention.

You can manage certain advertising preferences through your browser, device settings, or the privacy settings provided by the relevant advertising platforms.

10. How We Share Personal Information

We may share personal information with service providers and partners that help us operate our business, fulfill orders, process payments, provide customer support, improve our website, and run marketing or advertising.

These may include:

• Shopify and e-commerce platform service providers.
• Stripe and payment processing providers.
• Shipping carriers and fulfillment partners.
• Warehouse and logistics providers.
• Email marketing and SMS marketing providers.
• Customer support tools.
• Analytics and advertising platforms.
• Fraud prevention and security providers.
• Professional advisors, accountants, legal advisors, and tax service providers.
• Government authorities or law enforcement where required by law.

We do not sell personal information for money.

11. International Customers and Data Transfers

Pro X Stage is based in the United States, and our website may be accessed by customers from other countries. If you access our website or place an order from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Data protection laws in these countries may differ from the laws in your country. By using our website or providing personal information, you understand that your information may be processed in the United States and other locations as necessary to operate our business and provide services.

12. Data Retention

We retain personal information for as long as necessary for business, legal, tax, fraud prevention, accounting, customer support, dispute resolution, order history, security, and compliance purposes.

Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, and operational needs.

13. Security

We take reasonable measures to help protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, internet transmission, payment system, or electronic storage method is completely secure. We cannot guarantee absolute security of personal information.

14. Your Privacy Rights and Choices

Depending on where you live, you may have certain privacy rights regarding your personal information. These rights may include the right to:

• Request access to the personal information we have about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information, subject to legal and business exceptions.
• Opt out of marketing emails or SMS messages.
• Manage cookie or advertising preferences.
• Ask questions about how we collect, use, or share your information.

To make a privacy request, please contact us at support@proxstage.com. We may need to verify your identity before processing your request.

15. California and U.S. Privacy Notice

If you are a California resident or a resident of a U.S. state with applicable privacy rights, you may have additional rights regarding your personal information, subject to certain exceptions.

We may collect the following categories of personal information:

• Identifiers, such as name, email address, phone number, shipping address, billing address, IP address, and account information.
• Commercial information, such as products purchased, products viewed, cart activity, order history, and customer support history.
• Internet or electronic network activity, such as browser activity, device information, pages viewed, cookies, and analytics data.
• Approximate location information based on IP address or shipping details.
• Payment-related information processed by payment providers.
• Customer communications, such as emails, messages, support requests, photos, or videos you send to us.

We use this information for the business and commercial purposes described in this Privacy Policy, including order fulfillment, payment processing, shipping, customer support, website operation, fraud prevention, analytics, marketing, advertising, and legal compliance.

We do not sell personal information for money. Some advertising or analytics activities may be considered “sharing” or “targeted advertising” under certain U.S. privacy laws. You may contact us at support@proxstage.com to ask about your privacy choices.

16. Children’s Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us at support@proxstage.com, and we will review the request.

17. Third-Party Links

Our website may contain links to third-party websites, apps, payment providers, shipping carriers, social media platforms, or other services.

We are not responsible for the privacy practices, content, policies, or security of third-party websites or services. Please review the privacy policies of those third parties before providing personal information to them.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, legal requirements, or data practices.

When we update this page, we will revise the “Last updated” date at the top of the page. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

19. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, please contact us: