Shipping Policy

Last updated: April 29, 2026

1. Business Information

This website is operated by Pro X Stage. If you have any shipping questions, please contact us before placing your order.

Store Name	Pro X Stage
Business Address	10054 Bucklow Hill Drive, Orlando, FL, 32832, United States
Customer Support Email	support@proxstage.com
Customer Support Phone	+1 (702) 793-5035
Website	https://www.proxstage.com

2. Shipping Areas

Pro X Stage ships to addresses within the United States. We also offer international shipping to supported destinations where checkout is available.

Some locations, oversized items, remote areas, freight shipments, or carrier-restricted addresses may require additional review before shipment. If we are unable to ship to your address, we will contact you using the email address or phone number provided at checkout.

3. Free Shipping on All Orders

Pro X Stage currently offers free standard shipping on all orders placed through our website.

Free shipping applies to standard shipping service. Delivery times may vary depending on product availability, warehouse location, carrier service, destination, package size, and other shipping conditions.

4. Order Processing Time

Our standard order processing time is usually 0–1 business days.

Orders placed before 2:00 PM Eastern Time on a business day may be processed the same business day when inventory, payment verification, and shipping information are complete.

Orders placed after 2:00 PM Eastern Time, on weekends, or on U.S. holidays may be processed on the next business day.

Processing time is the time required to prepare your order for shipment. It is separate from the carrier delivery time.

5. Estimated Delivery Time

United States	Estimated delivery time is usually 2–5 business days after the order ships.
International Shipping	Estimated delivery time is usually 7–21 business days after the order ships.

Delivery estimates are provided for convenience and are not guaranteed unless explicitly stated in writing. Delivery times may be affected by product availability, carrier delays, weather, holidays, customs processing, address issues, remote delivery areas, or other conditions outside our control.

6. Shipping Carriers

We may ship orders using carriers such as UPS, FedEx, USPS, or other suitable shipping providers depending on the product, destination, package size, warehouse location, and service availability.

Carrier selection is made based on the shipping method, product type, destination, and fulfillment requirements. We may use different carriers for different items in the same order.

7. Shipping Origin

Orders may ship from U.S. warehouse locations. The exact shipping origin may vary depending on product availability, warehouse inventory, product type, and order destination.

Some orders may ship in multiple packages or from more than one warehouse.

8. Split Shipments

Some products, machines, accessories, parts, or consumables may ship separately. This means items from the same order may arrive on different days and may receive separate tracking numbers.

If your order ships in multiple packages, tracking information will be provided as each package ships.

9. Tracking Information

A tracking number will be emailed to you once your order ships. Please allow time for the carrier to update the tracking information after the label is created.

If you do not receive tracking information within the expected processing time, please contact us at support@proxstage.com.

10. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully check the shipping address, apartment or suite number, ZIP code, phone number, and email address before submitting your order.

If you notice an address error, contact us immediately at support@proxstage.com. We will try to help if the order has not yet shipped.

Once an order has shipped, we cannot guarantee that the shipping address can be changed. If a package is delayed, lost, returned, delivered to the wrong location, or incurs additional fees because the customer provided an incorrect or incomplete address, Pro X Stage is not responsible for the resulting loss, delay, or additional cost.

11. Signature Requirement

Some orders may require a signature upon delivery, especially higher-value products, larger packages, or shipments where the carrier determines that signature confirmation is appropriate.

If a signature is required, the customer is responsible for making sure someone is available to receive the package or for following the carrier’s instructions for redelivery or pickup.

12. International Shipping

Pro X Stage offers international shipping to supported destinations where checkout is available. Estimated international delivery time is usually 7–21 business days after shipment.

International customers are responsible for any applicable customs duties, taxes, import fees, brokerage fees, or other charges required by the destination country, unless clearly stated otherwise at checkout.

Customs processing may delay delivery. Pro X Stage is not responsible for delays caused by customs clearance, import inspections, local regulations, or unpaid duties and taxes.

13. Backorders, Pre-Orders, and Out-of-Stock Items

If an item is temporarily out of stock, on backorder, or available as a pre-order, we will provide available information on the product page or contact you after your order is placed.

If your order is affected by a stock delay, we may offer options such as waiting for restock, changing to another available product, or cancelling the order before shipment.

14. Lost Packages

If tracking shows that your package is delayed or has not updated for an unusual period of time, please contact the carrier first for the latest delivery information.

If the carrier cannot resolve the issue, contact us at support@proxstage.com with your order number and tracking number. We will review the case and may assist with a carrier claim where appropriate.

15. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first check the delivery area, mailbox, front desk, reception area, building office, neighbors, household members, or any safe location where the carrier may have left the package.

Please also contact the carrier directly, as the carrier may have additional delivery details, GPS delivery confirmation, photo proof, or local driver information.

If you still cannot locate the package, contact us at support@proxstage.com. We will review the situation, but Pro X Stage is not responsible for packages that are confirmed as delivered by the carrier to the shipping address provided at checkout.

16. Damaged, Missing, or Incorrect Items

Please inspect your order promptly upon delivery. If your item arrives damaged, missing parts, or different from what you ordered, contact us within 30 days of delivery at support@proxstage.com.

To help us review the issue, please include:

• Your order number.
• Clear photos or videos of the product, packaging, shipping label, and issue.
• A brief description of the problem.
• Photos of all packaging materials, if the package arrived damaged.

We may request additional information to evaluate the issue and determine the appropriate solution.

17. Delivery Delays

We work to ship orders as quickly as possible, but delivery delays may occur due to carrier operations, weather, holidays, incorrect addresses, high shipping volume, customs processing, remote locations, or other conditions outside our control.

Pro X Stage is not responsible for carrier delays once an order has been handed over to the shipping carrier, but we will provide reasonable support if you need help checking the status of your shipment.

18. Returned or Undeliverable Packages

If a package is returned to us because of an incorrect address, incomplete address, refused delivery, failed delivery attempts, unpaid customs charges, or failure to pick up the package from the carrier, we may contact you to arrange reshipment or refund review.

Additional shipping fees, return shipping fees, handling costs, or restocking fees may apply where permitted by law and according to our Return & Refund Policy.

19. Order Changes After Shipment

Once an order has shipped, we cannot guarantee that order changes, address changes, cancellation requests, delivery holds, or rerouting requests can be completed.

If the carrier allows address correction, rerouting, or delivery changes, any additional fees or delays may be the customer’s responsibility.

20. Contact Us

If you have any questions about shipping, delivery, tracking, or an order status, please contact us: